Responsible Gaming Guidelines
baj live believes that entertainment is meaningful only when enjoyed within one's own means and limits. On this page we discuss how to stay in control of your time and money while playing, and where to get help if you need it.
What is responsible gaming and why does it matter?
Online betting and casino games are a form of entertainment for many people. But that entertainment stays healthy only when it remains a hobby — not a source of financial pressure or mental dependency. At baj live, we always want our users to make informed decisions based on their own circumstances.
Responsible gaming rests on three things: time limits, budget limits, and mental balance. If you keep these three in mind while playing, gaming will remain nothing more than an enjoyable experience.
Our Terms and Conditions page sets out in detail the circumstances under which baj live may restrict an account and what action is taken if responsible gaming policies are breached.
Remember — betting is not a reliable source of income. It is purely for entertainment. There is no guarantee of winning, and chasing losses by placing more bets is a dangerous habit. Instead, set a fixed budget and play within that limit.
Self-control tools
Deposit limits
Set the maximum amount you will deposit per day, per week, or per month. Once set, this limit takes effect immediately.
Session time limits
Decide in advance how long you will play in one session. When the time is up, the system will automatically send you an alert.
Self-exclusion break
Temporarily close your account for a set period — you can choose any duration starting from 24 hours.
Permanent self-exclusion
If you feel you need to stop playing altogether, request permanent self-exclusion. This deactivates your account for good.
Transaction and game history
View all your deposits, withdrawals, and game history at any time, so you can stay aware of your spending patterns.
Reality check reminders
A message will appear on screen at set intervals to remind you how long you have been playing and how much you have spent.
To use these tools, contact baj live's 24/7 live chat support or write to our support email — our team is always ready to help in both Bengali and English.
Recognising the warning signs
People often do not realise when their gaming habits are getting out of control. If any of the signs below apply to you, stop and consider seeking help.
Chasing losses
Placing more bets after a loss in an attempt to win back money — this is the most common and most dangerous warning sign.
Constant thoughts about gaming
Thinking about betting even while at work, with family, or attending to other responsibilities, and feeling restless waiting for the next session.
Strain on family and social relationships
Arguments with family or friends because of gaming, keeping it secret, or growing distance in relationships.
Growing financial pressure
Struggling to cover everyday expenses, borrowing money, or dipping into savings — just to fund betting.
Discomfort when not playing
Feeling restless, irritable, or anxious when you cannot play — this is a sign of mental dependency.
Spending more time than planned
Sitting down for a quick session and losing several hours, and this happening repeatedly — a clear sign of lost control.
Self-assessment questions
Think about your habits over the past few weeks. If any of the points below apply to you, you should seek support.
If one or more of the points above apply to you, please read the support section below. You are not alone, and seeking help takes courage.
For those aged 21 and above only
All betting and casino games on baj live are for those aged 21 and above only. Minors are strictly prohibited from opening an account or participating in any game. It is your responsibility to ensure that underage members of your household cannot access your account.
Sources of help
If you are experiencing problems, do not delay — get help. You can find support through any of the channels listed below.
baj live live chat support
Our 24/7 live chat team can help you directly in both Bengali and English — to set account limits or request a self-exclusion break.
Contact us by email
You can write to us by email instead of chatting directly. Our support team will respond as quickly as possible with detailed guidance and take the necessary steps.
Family and close ones
Talk to a trusted family member or friend. Sharing the problem reduces stress and makes it easier to reach the right decision.
Professional counsellor
Seeking help from a mental health professional or addiction counsellor is completely normal and effective. Various organisations and hospitals in Bangladesh provide mental health services and can offer support in this area.
Account security
To learn more about your personal and financial security, read our Privacy Policy. It covers in detail how your data is kept safe.
Tips for safer play
A few simple habits below will help you keep gaming under control:
To learn more about us and understand how baj live operates, read our About Us page. For common questions and answers, visit our FAQ section — you will find answers there on accounts, payments, and security.