baj live Privacy Policy

This Privacy Policy ("Policy") applies to all users of the baj live platform's services. By using or registering on our website, you agree to all the terms of this Policy. This Policy is effective as part of our Terms and Conditions.

We collect various types of information for registration and service operation on baj live. The purpose of data collection is to verify your account, process transactions, and ensure a secure environment.

1.1 Information You Provide Directly

During registration and account management, you provide the following information directly:

• Full name and date of birth (for age verification — confirmation of 21+ age is mandatory)
• Mobile number and email address
• Bank account or mobile payment number (bKash, Nagad, Rocket)
• National ID or passport details (for the KYC process)
• User's own password and security question answers

1.2 Automatically Collected Information

When you use the baj live website or app, certain information is collected automatically. This includes IP address, device type and operating system, browser information, pages visited, session duration, and click patterns.

1.3 Cookies and Tracking Technologies

baj live uses cookies and similar technologies to maintain your session, remember preferences, and help improve service quality. You can control cookies through your browser settings, though this may limit the functionality of some services.

baj live uses the collected information for specific purposes. Under no circumstances is this information used beyond its original purpose.

• Creating, verifying, and managing accounts
• Processing deposit and withdrawal transactions
• Detecting fraud and ensuring account security
• Providing customer service — answering your questions via live chat and email
• Meeting applicable legal obligations
• Analysing and improving service quality
• Sending promotional communications (only with your consent)

In certain circumstances baj live may share information with third parties. However, this is always done in a limited and controlled manner.

3.1 Payment Processors

The necessary financial information is shared with bKash, Nagad, Rocket, and bank transfer service providers to complete deposit and withdrawal processes. These organisations follow their own privacy policies and use this information solely to complete transactions.

3.2 Technology Partners

Information may be shared on a limited basis with trusted technology partners for service security, fraud prevention, and service quality improvement. These partners are contractually obligated to maintain the confidentiality of the information.

3.3 Legal Obligations

Information may be disclosed to comply with court orders, lawful requests from government authorities, or applicable legal requirements. Such disclosures are always made within the bounds of the law.

baj live follows industry-standard technologies and practices to keep your information secure. All data is stored on encrypted servers and multiple layers of security are maintained to prevent unauthorised access.

4.1 SSL Encryption

All information exchanged through the website and app is protected by SSL (Secure Socket Layer) encryption technology. This means that information passing between your browser and our servers cannot be read by third parties.

4.2 Data Retention Period

Information is retained while your account is active and for as long as legally required thereafter. Following receipt of an account closure request, information is deleted or anonymised subject to applicable legal obligations.

4.3 Access Control

Only authorised staff who need access to information to carry out specific responsibilities may access personal data. All access is logged and regularly reviewed.

As a user of baj live, you have certain rights over your personal information. To exercise these rights, you can contact our support team.

• Right of Access: You have the right to ask what information we hold about you.
• Right to Rectification: If your information is incorrect or incomplete, you can request a correction.
• Right to Erasure: In certain circumstances you can request that your information be deleted, subject to legal obligations.
• Right to Object: You can object to the processing of your information for marketing communications.
• Right to Portability: You can receive a copy of your information in a structured, commonly used format.

baj live aims to respond within 30 days of receiving any request to exercise your rights. For complex or multiple requests this period may be extended, but you will be notified in such cases.

baj live strictly does not provide services to persons under 21 years of age. Age is verified during the registration process and information from minors is not knowingly collected. If we become aware that information from a minor has been collected, that information is deleted immediately and the associated account is closed.

To learn more about baj live's responsible gaming guidelines and safeguards, visit our Responsible Gaming page.

As baj live is an international platform, in some cases your information may be stored or processed on servers located in different countries. Appropriate security measures are always ensured for such transfers. Contractual or other legal protections for data security are in place in the countries to which information may be sent.

baj live may update this Privacy Policy from time to time. For significant changes, you will be notified via your registered email or through a notification at login. Continued use of the website after changes constitutes your acceptance of the new policy.

The "Last Updated" date at the top of this page always reflects the current version. Previous versions of the policy may be available upon request.

If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact our support team. We provide support in Bengali and English 24/7.